Nike Shoe Warranty Claim Made Simple

Nike shoe guarantee declare – let’s dive into this, we could? Whether or not you are a seasoned athlete or simply somebody who appreciates a very good pair of kicks, understanding learn how to navigate the guarantee course of for the one that you love Nike footwear is essential. We’ll unpack this like a recent pair of sneakers, protecting the whole lot from the preliminary steps and what makes your sneakers eligible, to these pesky causes a declare would possibly get sidelined and learn how to get again within the recreation.

Consider this as your final information, designed to equip you with all of the know-how, guaranteeing that if a producing hiccup happens, you are ready to get your ft again into consolation and efficiency, simply as you count on from the swoosh.

We’ll discover the nitty-gritty of what constitutes a sound declare, the important documentation you may have to current, and the everyday timelines concerned in getting a decision. Moreover, we’ll make clear frequent points which may come up and supply sensible methods for addressing them, even when your preliminary try hits a snag. From proactive measures to guard your funding to realizing who to name when issues go sideways, this information is constructed to empower you with confidence and readability.

Understanding the Nike Shoe Guarantee Declare Course of

Navigating the journey from discovering a problem along with your favourite Nike kicks to doubtlessly receiving a decision can appear a bit daunting. Nonetheless, understanding the ins and outs of their guarantee declare course of can rework that uncertainty into a transparent path ahead, guaranteeing you are well-equipped to get the help you want. It is all about realizing the system and learn how to greatest current your case.At its core, the Nike shoe guarantee declare course of is designed to handle manufacturing defects or points that come up from regular put on and tear inside a specified interval.

This technique goals to uphold Nike’s dedication to high quality and buyer satisfaction, providing a pathway for decision when merchandise do not meet anticipated requirements. The method typically includes just a few key levels, from preliminary submission to closing evaluation and backbone.

Basic Steps for Submitting a Nike Shoe Guarantee Declare

Embarking on a guaranty declare with Nike is a structured expertise, designed to assemble the mandatory data effectively. Consider it as a collaborative effort to doc the problem and facilitate a good evaluation. The method usually kicks off with you, the shopper, initiating the declare, adopted by Nike’s evaluation and subsequent communication relating to the end result.Here is a breakdown of the everyday sequence of occasions:

• Initiation: You may want to begin the declare, normally by way of Nike’s official web site or by contacting their customer support. That is the place you may present preliminary particulars in regards to the product and the issue.
• Info Gathering: Nike will possible request particular data, reminiscent of proof of buy, detailed descriptions of the defect, and photographic or video proof of the problem.
• Product Inspection/Evaluation: Relying on the declare, Nike might ask you to ship the sneakers in for a bodily inspection or might make a dedication primarily based on the submitted proof.
• Decision: Following their evaluation, Nike will talk their determination. This might lead to a restore, substitute, or retailer credit score, relying on the circumstances and Nike’s guarantee coverage.

Typical Timeframe for Processing a Nike Shoe Guarantee Declare

Whenever you’ve acquired a scenario along with your footwear, you are possible questioning how lengthy it can take to get issues sorted. Nike’s guarantee declare processing goals for effectivity, although timelines can naturally fluctuate primarily based on just a few components. It is a good suggestion to have a normal understanding of what to anticipate so you’ll be able to plan accordingly.Usually, you’ll be able to anticipate the processing of a Nike shoe guarantee declare to take anyplace from 1 to three weeks from the date Nike receives all crucial documentation and, if relevant, the product itself.

This timeframe consists of the preliminary evaluation, evaluation, and communication of the choice. Nonetheless, throughout peak seasons or if further data is required, the method would possibly prolong barely. It is all the time greatest to verify the precise directions offered throughout your declare submission for probably the most correct estimate.

Widespread Causes for Nike Shoe Guarantee Declare Denials

Whereas Nike stands behind its merchandise, not all claims are authorized. Understanding the frequent pitfalls can assist you put together a stronger case and keep away from potential disappointment. These causes typically stem from circumstances exterior the scope of their manufacturing guarantee.A number of components can result in a guaranty declare being denied:

• Regular Put on and Tear: Footwear that present indicators of in depth use, reminiscent of worn-out soles, scuffed uppers from common exercise, or light colours resulting from extended publicity, are usually not coated as these are anticipated outcomes of utilizing footwear.
• Improper Care or Upkeep: If the sneakers have been broken resulting from incorrect cleansing strategies, publicity to harsh chemical compounds, or improper storage, the guarantee could also be voided.
• Injury from Misuse or Accidents: Claims arising from athletic actions that exceed the meant use of the shoe, unintended harm (like cuts or tears from sharp objects), or harm brought on by exterior components not associated to manufacturing defects will possible be denied.
• Lack of Proof of Buy: With out a legitimate receipt or order affirmation, it may be difficult for Nike to confirm the acquisition date and authenticity of the product, which is usually a prerequisite for guarantee claims.
• Out-of-Guarantee Interval: Nike’s guarantee has a particular length, usually one 12 months from the date of buy for many footwear. Claims submitted after this era has expired won’t be honored.

Step-by-Step Information to Initiating a Nike Shoe Guarantee Declare On-line

Getting your Nike sneakers checked out when one thing’s not fairly proper is easy while you make the most of their on-line system. It is designed to be user-friendly, guiding you thru the mandatory steps to lodge your declare effectively. This digital pathway ensures all important particulars are captured proper from the beginning.Comply with these steps to provoke your declare:

1. Go to the Official Nike Web site: Navigate to Nike’s official web site and find the “Returns & Exchanges” or “Buyer Service” part.
2. Discover the Guarantee Info: Search for a devoted part on guarantee claims or product help. That is normally clearly signposted.
3. Begin a New Declare: You may usually discover a button or hyperlink to “Begin a Guarantee Declare” or “Submit a Declare.” Click on on this to start the method.
4. Present Product Particulars: You’ll be prompted to enter details about the sneakers, together with the type title or quantity, and the approximate date of buy.
5. Describe the Difficulty: Clearly and concisely describe the defect or drawback you’re experiencing with the sneakers. Be particular about the place and the way the problem manifests.
6. Add Proof: It is a essential step. You may be requested to add clear images or perhaps a quick video showcasing the defect. Guarantee the pictures are well-lit and seize the issue space precisely.
7. Enter Buy Info: Present particulars of your buy, such because the order quantity if purchased on-line, or add a transparent picture of your receipt if bought in-store.
8. Evaluate and Submit: Rigorously evaluation all the knowledge you’ve got entered for accuracy. As soon as glad, submit your declare.
9. Await Affirmation: It is best to obtain an e-mail affirmation along with your declare quantity. Maintain this to your information. Nike will then evaluation your submission and phone you with additional directions or their determination.

Eligibility and Documentation for a Declare

Navigating a guaranty declare for the one that you love Nike footwear is an easy course of, offered you’ve got acquired the suitable items of the puzzle in place. It is all about understanding what makes your sneakers eligible and having the mandatory paperwork able to roll. Consider it as a bit of preparation for a doubtlessly massive win, guaranteeing your declare strikes alongside easily.At its core, a Nike shoe guarantee declare is designed to cowl manufacturing defects and points that come up from regular put on and tear, not from unintended harm or the sheer enthusiasm of an excessive sport.

Nike stands behind the standard of its merchandise, however like every good settlement, there are particular circumstances that must be met. It is a partnership, actually – they construct high quality, and you utilize them as meant.

Shoe Eligibility Standards

To make sure your Nike sneakers are a very good candidate for a guaranty declare, just a few key elements are thought-about. Primarily, the problem should stem from a defect in supplies or workmanship. This implies in case your sole begins to delaminate prematurely or a seam splits with out undue stress, that is typically inside the guarantee’s purview. The guarantee usually covers a particular interval, typically one 12 months from the date of buy, so maintaining monitor of while you acquired your kicks is necessary.

It isn’t about put on and tear from simply sporting them; it is about defects that seem regardless of cheap use. Think about a marathon runner whose sneakers crumble after only some hundred miles – that’s the type of situation the guarantee goals to handle, not a shoe that’s been by way of a mud wrestling competitors.

Required Documentation and Info

To efficiently submit a Nike shoe guarantee declare, just a few essential paperwork and items of knowledge are non-negotiable. That is the place you reveal that you’ve got met the circumstances and are presenting a legit case. Having these prepared can considerably expedite the method, turning a doubtlessly prolonged back-and-forth right into a swift decision.The cornerstone of any guarantee declare is the proof of buy.

That is your irrefutable proof that you just purchased the product and when. With out it, it is like making an attempt to show you personal a automobile and not using a title – very tough.

Proof of Buy Significance

Your proof of buy is the golden ticket for a Nike shoe guarantee declare. It validates your possession and establishes the guarantee interval. It is the first doc that confirms you’re a legit buyer and that the product in query falls inside the producer’s guarantee timeframe. Consider it because the official handshake that initiates the declare course of. With out it, Nike has no solution to confirm the acquisition date, which is essential for figuring out if the declare continues to be inside the guarantee interval.

It’s the primary hurdle, and clearing it easily units a constructive tone for the whole declare.

Acquiring a Misplaced Proof of Buy

Misplacing your unique receipt would not need to be the tip of the highway to your guarantee declare. There are a number of avenues you’ll be able to discover to safe a substitute proof of buy. These options function legitimate substitutes and reveal your dedication to offering the mandatory data.Should you made your buy on-line by way of Nike’s official web site or app, you’ll be able to normally entry your order historical past.

This digital file typically serves as a superbly acceptable proof of buy. Merely log in to your account, navigate to your order historical past, and it is best to be capable to discover and print or screenshot the related order particulars.For in-store purchases, in the event you used a credit score or debit card, you would possibly be capable to receive a transaction file out of your financial institution or bank card assertion.

Whereas this won’t be as detailed as a retailer receipt, it will probably typically be adequate, particularly when mixed with different supporting data. You possibly can usually entry these statements on-line by way of your financial institution’s portal or by contacting their customer support.Should you’re a Nike Member and made the acquisition whereas logged in, your buy historical past may additionally be accessible by way of your Nike account, even for in-store purchases if the cashier was in a position to hyperlink it.

At all times verify your Nike Member profile for previous transactions. In some cases, in the event you recall the approximate date and retailer location, a well mannered name to the precise Nike retailer would possibly yield outcomes, although that is much less frequent for older purchases.

Widespread Points and Resolutions with Nike Shoe Warranties

Navigating a guaranty declare can typically really feel like a puzzle, particularly while you’re uncertain about what’s coated or learn how to proceed if issues do not go as deliberate. This part goals to demystify a few of the extra frequent eventualities you would possibly encounter when coping with your Nike shoe guarantee. We’ll discover typical defects, what constitutes regular put on and tear, and learn how to method conditions the place your declare may be met with a “no.”It is necessary to know that whereas Nike stands behind its merchandise, warranties are designed to cowl manufacturing flaws, not the inevitable ageing means of footwear.

Realizing the distinction is vital to a easy guarantee expertise.

Manufacturing Defects Sometimes Lined

Nike’s guarantee typically extends to defects that come up from the manufacturing course of, that means points that have been current from the second the sneakers left the manufacturing facility, reasonably than people who develop due to make use of. These are the sorts of issues that may compromise the integrity and efficiency of your sneakers proper out of the field, or shortly thereafter.Widespread manufacturing defects that fall beneath guarantee protection typically embody:

• Sole Separation: When the outsole begins to detach from the midsole or higher, particularly in areas that have not skilled vital stress.
• Extreme Glue or Stitching Failures: Unusually poor adhesion or stitching that unravels prematurely, resulting in components of the shoe coming aside.
• Materials Defects: Points like untimely cracking, peeling, or delamination of artificial supplies or leather-based that are not a results of abrasion or affect.
• Defective Eyelets or Lacing Techniques: If eyelets pull out or the lacing mechanism fails with out undue power.
• Inside Element Failures: Issues with cushioning items (like Air items) that deflate or rupture with out exterior harm, or inner help buildings that break down.

Put on-and-Tear Situations and Guarantee Protection

It is a on condition that sneakers, particularly these designed for athletic efficiency, will present indicators of use. Put on and tear is a pure consequence of exercise, and Nike’s guarantee just isn’t designed to cowl the pure lifespan of a product. Understanding what constitutes regular put on versus a defect is essential for a profitable declare.Consider it this manner: in case your sneakers are displaying the everyday indicators of getting used for his or her meant objective, it is possible thought-about put on and tear.

This consists of:

• Abrasions and Scuffs: Marks on the outside from contact with surfaces.
• Fading Colours: Pure degradation of dyes resulting from solar publicity or repeated washing.
• Worn Outsoles: The tread on the underside of the shoe regularly sporting down from friction with the bottom.
• Creasing: Folds and contours that kind within the higher materials from repeated bending throughout motion.
• Minor Stitching Loosening: Small, remoted cases of sewing coming free in high-flex areas that do not compromise the shoe’s construction.

Nonetheless, if these indicators of damage are accompanied by a transparent manufacturing flaw, like the only real separating whereas the tread continues to be comparatively recent, it leans extra in the direction of a defect.

Methods for Resolving Guarantee Declare Disputes

Typically, even with a sound problem, a Nike shoe guarantee declare may be initially rejected. Do not let the primary “no” be the tip of your journey. There are constructive steps you’ll be able to take to revisit the choice and work in the direction of a decision.When your declare hits a snag, take into account these approaches:

• Re-evaluate the Difficulty: Rigorously evaluation Nike’s guarantee coverage once more. Guarantee your problem aligns with their definition of a producing defect.
• Collect Extra Proof: In case your preliminary submission lacked element, present further high-quality photographs or movies that clearly illustrate the defect. Present the problem from a number of angles and in context of the shoe’s total situation.
• Escalate the Declare: Politely request to talk with a supervisor or a unique consultant. Clarify your scenario calmly and clearly, reiterating why you consider the defect is roofed.
• Present Documentation: When you’ve got proof of buy, guarantee it is available and clearly reveals the date of buy. That is typically a essential piece of proof.
• Reference Previous Experiences (if relevant): Should you’ve had comparable points with Nike merchandise previously that have been resolved favorably, mentioning this may be useful.
• Think about Social Media: In some circumstances, a well mannered and factual public put up on Nike’s social media channels, detailing your problem and the shortage of decision, can immediate a response.

“Persistence and readability are your allies when navigating guarantee disputes.”

Addressing Nike Shoe Defects After the Customary Guarantee Interval

Whereas Nike’s commonplace guarantee has an outlined timeframe, typically a defect can manifest or change into problematic after this era has expired. Whereas direct guarantee protection might now not apply, there are nonetheless avenues to discover and actions you’ll be able to take to doubtlessly resolve the problem.Here is what you are able to do if a defect seems past the usual guarantee:

• Contact Nike Buyer Service Anyway: Even in the event you’re exterior the guarantee window, attain out to Nike. Clarify the scenario and the character of the defect. Typically, for vital or clear manufacturing flaws, they might supply a goodwill gesture, a reduction on a brand new pair, or a partial refund.
• Doc the Defect Completely: Simply as you’ll for an in-warranty declare, take clear photographs and movies of the problem. Observe while you first observed the issue and the way it impacts the shoe’s usability.
• Assess the Value of Restore: For some defects, knowledgeable shoe restore may be a viable and cost-effective answer. Analysis native cobblers who focus on athletic footwear.
• Think about the Shoe’s Historical past: If the defect appeared unusually early for the quantity of damage the sneakers have had, it’d nonetheless recommend a producing weak point, even when exterior the formal guarantee. Current this context to Nike.
• Be taught for Future Purchases: Use the expertise to tell your future shopping for selections. If a selected mannequin or materials persistently reveals points, it may be value exploring options.

Navigating Completely different Declare Situations

Whenever you’re searching for to make the most of your Nike shoe guarantee, understanding the nuances of various conditions is vital to a easy and profitable course of. Not all points are seen the identical manner, and realizing the place your particular concern falls can considerably affect how your declare is dealt with. This part will information you thru the frequent eventualities you would possibly encounter, serving to you to organize successfully and current your case with readability.Navigating the panorama of guarantee claims can typically really feel like a quest, however with the suitable preparation, you may be well-equipped to sort out any problem.

Consider it as gathering your intel earlier than an enormous recreation – the extra , the higher your probabilities of scoring a win.

Manufacturing Flaws Versus Unintentional Injury

It is essential to differentiate between points arising from how the shoe was made and people ensuing from the way it was used. Manufacturing defects are usually coated beneath guarantee, as they characterize a failure within the product’s integrity from the outset. These would possibly embody points like stitching coming undone prematurely, soles separating with out undue stress, or materials degradation that happens far ahead of anticipated.

Unintentional harm, then again, reminiscent of rips from sharp objects, vital scuffs from tough terrain, or harm from improper cleansing strategies, typically falls exterior the scope of a typical guarantee. Nike’s guarantee is designed to guard in opposition to inherent product faults, not the unpredictable nature of on a regular basis put on and tear or accidents.

Declare Course of Variations Throughout Footwear Sorts

Whereas the core rules of the Nike guarantee stay constant, the precise concerns for various kinds of footwear can fluctuate barely. As an example, trainers are engineered for top affect and repetitive movement, so a declare associated to sole cushioning degradation or outsole put on that happens unusually shortly may be evaluated in a different way than an analogous problem in a basketball shoe, which is constructed for lateral help and court docket grip.

Equally, life-style sneakers may be assessed primarily based on materials sturdiness and building high quality for on a regular basis use. The elemental means of submitting a declare, offering documentation, and awaiting analysis is similar, however the technical efficiency expectations tied to every shoe class inform the evaluation of a possible defect.

Efficient Documentation of Defects for Visible Evaluate

Presenting clear and compelling proof is paramount when submitting a guaranty declare. Nike typically depends on visible inspection to evaluate the character of the defect. When documenting a problem, goal for high-quality images and, if potential, quick movies that clearly showcase the issue.Right here’s learn how to make your documentation shine:

• Lighting is Key: Use shiny, pure gentle to make sure the defect is clearly seen. Keep away from shadows which may obscure the problem.
• A number of Angles: {Photograph} the defect from numerous views. This helps to indicate the extent and nature of the issue.
• Shut-Ups and Context: Present close-up pictures of the precise flaw, but in addition embody wider pictures to indicate its location on the shoe and the general situation of the footwear.
• Spotlight the Difficulty: If potential, use a small, impartial object (like a coin or a pen) in a photograph to provide a way of scale for the defect.
• Present Put on Patterns (If Related): For points associated to put on, present how the shoe is sporting down in an uncommon or untimely manner.

Consider these photographs as your opening assertion to the guarantee crew. The clearer and extra complete they’re, the stronger your argument shall be.

Proactive Measures for Guarantee Protection

To make sure your Nike sneakers stay coated by the guarantee and to streamline any potential declare, taking just a few proactive steps could make a major distinction. It is about being a accountable proprietor and safeguarding your funding.Think about these preventative actions:

• Correct Care and Upkeep: Commonly clear your sneakers in line with Nike’s suggestions. This not solely retains them wanting good but in addition prevents filth and dirt from doubtlessly exacerbating minor points or masking defects.
• Acceptable Use: Guarantee you’re utilizing your sneakers for his or her meant objective. Carrying path trainers on a basketball court docket, for instance, would possibly result in untimely put on that could possibly be misconstrued as a defect.
• Maintain Your Receipt: Proof of buy is nearly all the time required. Retailer your unique receipt or a digital copy in a protected place. That is your golden ticket for any guarantee declare.
• Examine Periodically: Take a second once in a while to look over your sneakers for any indicators of surprising put on or potential defects. Catching a problem early can forestall it from worsening and make the declare course of easier.
• Perceive the Guarantee Phrases: Familiarize your self with the specifics of Nike’s guarantee coverage. Realizing what’s and is not coated upfront can save loads of confusion later.

By being aware of those easy practices, you are not simply taking good care of your sneakers; you are additionally constructing a strong basis for any future guarantee interactions. It is like having an umbrella prepared earlier than the rain begins – you are ready for what would possibly come.

Help and Sources for Guarantee Claims: Nike Shoe Guarantee Declare

Navigating the guarantee course of can typically really feel like a trek by way of uncharted territory, however concern not! Nike has established a sturdy community of help to information you, guaranteeing that your journey from a doubtlessly defective pair of kicks to a passable decision is as easy as a superbly executed slam dunk. Consider us as your pit crew, prepared that can assist you get again within the recreation.When you end up needing help with a Nike shoe guarantee declare, do not forget that you are not alone.

Quite a lot of avenues can be found to give you the knowledge and make it easier to want. Our dedication extends past the preliminary buy; we’re right here to help you all through the lifespan of your product.

Contacting Nike Buyer Service for Guarantee Claims

Reaching out to Nike’s customer support is your major gateway to initiating and managing a guaranty declare. They’re geared up with the data and instruments to information you thru every step, from preliminary inquiry to closing decision. Whether or not you favor a direct dialog or a extra asynchronous technique, we have got you coated.

• Telephone Help: For fast help and a direct dialog, calling Nike’s customer support line is usually the quickest solution to get your questions answered and your declare began. Be ready to offer particulars about your shoe and the problem you are experiencing.
• On-line Chat: Many purchasers discover the web chat function to be a handy and environment friendly choice. It permits for real-time interplay with a consultant with out the must be on a cellphone name, making it ultimate for multitasking.
• E-mail Help: For much less pressing inquiries or when you should submit detailed data and documentation, e-mail supplies a radical channel. This technique additionally creates a written file of your communication.
• Nike App and Web site: Discover the devoted “Help” or “Guarantee” sections on the official Nike web site or inside the Nike app. These platforms typically function complete FAQs, troubleshooting guides, and direct hyperlinks to provoke a declare.

The Position of Licensed Retailers in Guarantee Claims

Licensed retailers are extra than simply factors of sale; they typically play an important position within the preliminary levels of a Nike shoe guarantee declare. They could be a useful first level of contact, particularly in the event you bought your sneakers instantly from their institution. Consider them as your native Nike embassy, prepared to help.Whenever you encounter a problem along with your Nike sneakers and consider they might be coated beneath guarantee, returning to the approved retailer the place you made the acquisition generally is a easy method.

They’re educated to evaluate the scenario and might typically facilitate the preliminary steps of the declare course of in your behalf. This may embody:

• Preliminary Evaluation: Retail workers can typically present a preliminary analysis of the shoe’s situation and decide if the problem seems to be a producing defect.
• Facilitating the Return: If the problem is obvious and falls inside typical guarantee parameters, they can course of a right away alternate or information you on learn how to proceed with a direct declare to Nike.
• Offering Documentation: They’ll help in offering proof of buy, which is an important piece of documentation for any guarantee declare.

It is all the time a good suggestion to have your unique receipt or proof of buy useful when visiting a retailer for a guaranty inquiry.

Sources for Understanding Nike’s Official Guarantee Coverage

Data is energy, particularly on the subject of understanding your rights and the specifics of Nike’s dedication to high quality. Delving into Nike’s official guarantee coverage will equip you with a transparent understanding of what’s coated, for the way lengthy, and any particular circumstances that apply. This ensures you method your declare with confidence and correct expectations.Nike’s guarantee coverage is designed to be clear and accessible.

You possibly can usually discover probably the most up-to-date and complete data instantly on their official web site. Search for sections labeled “Guarantee,” “Returns & Exchanges,” or “Buyer Help.” These pages will element:

The Nike Restricted Guarantee usually covers merchandise in opposition to defects in supplies and workmanship. The length of the guarantee can fluctuate, so it is necessary to verify the precise coverage to your product class.

Exploring these official assets will give you a strong basis to your guarantee declare. It is akin to having the rulebook earlier than the sport begins, guaranteeing you play by the established pointers.

Various Resolutions When Direct Guarantee Alternative Is not Possible

Whereas a direct substitute is usually the best end result for a guaranty declare, there may be cases the place this is not probably the most sensible or obtainable answer. Maybe the precise mannequin is now not in manufacturing, or the defect is minor and could be addressed in different methods. In these conditions, Nike stays dedicated to discovering a good and passable decision.Nike understands that distinctive circumstances can come up.

If a direct substitute is not potential, they might discover different avenues to make sure you’re glad along with your expertise. These options are designed to uphold the spirit of the guarantee and preserve your belief within the model. Potential various resolutions might embody:

• Retailer Credit score: You may be supplied retailer credit score equal to the worth of your unique buy, permitting you to pick out a unique Nike product that meets your present wants.
• Restore Companies: For sure forms of defects, knowledgeable restore may be supplied as a viable answer to revive your sneakers to good working order.
• Product Trade for a Comparable Merchandise: In case your particular shoe is unavailable, Nike might supply an alternate for a comparable mannequin that provides comparable options and high quality.
• Partial Refund: In some circumstances, a partial refund may be thought-about, notably if the problem is minor and also you want to preserve the product.

These choices are put in place to make sure that even when a simple substitute is not on the desk, your dedication to Nike merchandise continues to be valued and addressed. It’s all about maintaining you in your ft and shifting ahead.